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Abdel-Monem, M and Hegazy, T (2013) Enhancing Construction As-Built Documentation Using Interactive Voice Response. Journal of Construction Engineering and Management, 139(07), 895–8.

  • Type: Journal Article
  • Keywords: Construction management; Project management; Computer applications; Technology; Project control; Interactive voice response; Voice; E-mail; As-built; Progress tracking; Computer application;
  • ISBN/ISSN: 0733-9364
  • URL: https://doi.org/10.1061/(ASCE)CO.1943-7862.0000648
  • Abstract:
    This paper utilizes interactive voice response (IVR) technology to enhance progress tracking of projects and as-built documentation. First, possible site events and tracking needs of construction activities have been analyzed based on literature and sample daily progress forms. Accordingly, activity logical-flow diagrams have been developed to guide IVR sessions. Afterward, the IVR technology has been implemented to enhance an existing e-mail-based framework for as-built documentation by integrating a cloud-based IVR service and a customized scheduling application. The IVR features work by either receiving calls from supervisors at any time or by configuring eligible activities to automatically initiate calls to their supervisors. Compared with lengthy e-mails, the IVR sessions are interactive, minimize the questions asked, and allow supervisors to specify site events and any requests for information. Responses are also received instantaneously to update the schedule and visualize the latest as-built information directly on the daily segments of a schedule. The paper contributes to automating site-data collection, designing low-cost voice applications for construction, facilitating bidirectional communication between site personnel and head office, and enhancing project tracking and control.

Aljassmi, H and Han, S (2013) Analysis of Causes of Construction Defects Using Fault Trees and Risk Importance Measures. Journal of Construction Engineering and Management, 139(07), 870–80.

Chen, L and Fong, P S W (2013) Visualizing Evolution of Knowledge Management Capability in Construction Firms. Journal of Construction Engineering and Management, 139(07), 839–51.

Chen, Q and Jin, R (2013) Multilevel Safety Culture and Climate Survey for Assessing New Safety Program. Journal of Construction Engineering and Management, 139(07), 805–17.

Chi, S, Han, S and Kim, D Y (2013) Relationship between Unsafe Working Conditions and Workers’ Behavior and Impact of Working Conditions on Injury Severity in U.S. Construction Industry. Journal of Construction Engineering and Management, 139(07), 826–38.

Dai, F and Lu, M (2013) Three-Dimensional Modeling of Site Elements by Analytically Processing Image Data Contained in Site Photos. Journal of Construction Engineering and Management, 139(07), 881–94.

El-Abbasy, M S, Zayed, T, Ahmed, M, Alzraiee, H and Abouhamad, M (2013) Contractor Selection Model for Highway Projects Using Integrated Simulation and Analytic Network Process. Journal of Construction Engineering and Management, 139(07), 755–67.

El-Diraby, T E (2013) Domain Ontology for Construction Knowledge. Journal of Construction Engineering and Management, 139(07), 768–84.

Hare, B, Cameron, I, Real, K J and Maloney, W F (2013) Exploratory Case Study of Pictorial Aids for Communicating Health and Safety for Migrant Construction Workers. Journal of Construction Engineering and Management, 139(07), 818–25.

Liu, Y S, Zhao, X F and Liao, Y P (2013) Market Structure, Ownership Structure, and Performance of China’s Construction Industry. Journal of Construction Engineering and Management, 139(07), 852–7.

Migliaccio, G C, Guindani, M, D’Incognito, M and Zhang, L (2013) Empirical Assessment of Spatial Prediction Methods for Location Cost-Adjustment Factors. Journal of Construction Engineering and Management, 139(07), 858–69.

Rezazadeh Azar, E, Dickinson, S and McCabe, B (2013) Server-Customer Interaction Tracker: Computer Vision–Based System to Estimate Dirt-Loading Cycles. Journal of Construction Engineering and Management, 139(07), 785–94.

Zhang, L, He, J and Zhou, S (2013) Sharing Tacit Knowledge for Integrated Project Team Flexibility: Case Study of Integrated Project Delivery. Journal of Construction Engineering and Management, 139(07), 795–804.